Frequently Asked Questions | Direct Auto Team

1. Are your vehicles inspected?

Yes. Every vehicle is carefully inspected before being offered for sale. We want our customers to feel confident that they're purchasing a clean, reliable vehicle.

2. Do you offer financing?

Yes! We work with a variety of lenders to help customers find financing that fits their budget. Whether you have excellent credit or are rebuilding your credit, we'll do our best to help.

3. Can I buy a car if I live out of state?

Absolutely. We sell vehicles to customers throughout the United States. We can provide detailed photos, videos, and vehicle information so you can purchase with confidence, even if you can't visit us in person.

4. Do you ship vehicles?

Yes. We can arrange nationwide vehicle shipping through trusted auto transport companies. Contact us for a shipping quote.

5. Do your vehicles come with a CARFAX Vehicle History Report?

Yes. Most of our vehicles include a CARFAX Vehicle History Report so you can review ownership history, service records, and accident history before making your decision.

6. Can I have the vehicle inspected by my own mechanic?

Absolutely. We encourage pre-purchase inspections and are happy to work with your independent mechanic.

7. Do you accept trade-ins?

Yes. We accept trade-ins and offer fair market value based on your vehicle's condition, mileage, and current market value.

8. Does my vehicle come with a warranty?

Many of our vehicles qualify for the Massachusetts Limited Used Vehicle Warranty. Coverage depends on the vehicle's mileage at the time of sale:

• Less than 40,000 miles: 90 days or 3,750 miles, whichever comes first.
• 40,000–79,999 miles: 60 days or 2,500 miles, whichever comes first.
• 80,000–124,999 miles: 30 days or 1,250 miles, whichever comes first.

Many vehicles also qualify for optional extended service contracts for additional protection. Please ask us for details.

9. Can I reserve a vehicle?

Yes. Popular vehicles sell quickly. Contact us to discuss placing a deposit to reserve a vehicle.

10. Are your prices negotiable?

We price our vehicles competitively based on market value, condition, mileage, and vehicle history. While we always consider reasonable offers, our goal is to offer fair pricing from the start.

11. What forms of payment do you accept?

We accept cash, cashier's checks, certified bank checks, wire transfers, and financing through approved lenders.

We also accept credit cards for up to $2,000 toward the purchase of a vehicle. The remaining balance must be paid by an approved payment method.

12. What is your dealer documentation fee?

Our dealer documentation fee is $595. This fee covers the preparation and processing of purchase paperwork, title and registration documents, compliance requirements, and other administrative services related to your vehicle purchase.

13. Are there any hidden fees?

No. We believe in honest, transparent pricing. You'll receive a complete breakdown of all costs before purchasing your vehicle.

14. What additional fees should Massachusetts customers expect?

Customers registering a vehicle in Massachusetts should expect the following state fees:

• Massachusetts Sales Tax: 6.25% of the purchase price
• Plate Transfer: $100
• New Registration & New Plates: $125
• Massachusetts State Inspection Sticker: $35

These fees are established by the Commonwealth of Massachusetts and are separate from the vehicle purchase price and dealer documentation fee.

15. Can you register my vehicle at the dealership?

Yes! We are a participating Massachusetts DRIVE Program dealership, allowing us to process your title and registration right here at our dealership.

In most cases, Massachusetts customers can leave with their registration and license plates the same day, making the buying process quick, convenient, and hassle-free.

16. Do you handle RMV paperwork?

Yes. We handle all required title and registration paperwork, making the buying process simple and convenient.

17. Can I test drive a vehicle?

Absolutely. We encourage every customer to schedule a test drive before purchasing.

18. Why buy from Direct Auto Team?

We're a family-owned dealership committed to providing quality pre-owned vehicles, honest service, and a no-pressure buying experience. We carefully select our inventory and strive to make every purchase straightforward, transparent, and enjoyable.

19. How do I schedule an appointment?

Simply call us, send us a message through our website, or stop by during business hours. We'd be happy to help you find your next vehicle.